Excelion provides a variety of resources and options for assistance to help your organization maximize the value it derives from its investment in Excelion Technology software for your RFID implementation.
Support Options
Excelion offers its customers a full range of support and customer service options. The Excelion Technical Support Web Site provides the following with your Excelion Technical Support login*:
- Technical Support Knowledgebase
- Product FAQs, Documentation and downloadable software Patches
- Online Case Submission and Tracking
* Note: If you do not have a Technical Support login, please submit a login request online.
Other Excelion technical support resources
- A Student Access portal for academic users of Excelion Statistical products.
- Technical support center contact information.
- Documentation of Product Support status and Technical Support Policies
Additional Excelion support and customer service options include:
- Licensing or accounting-related questions, shipment status, upgrade dates and availability information
- Guidance on the best use of Excelion products before, during, or after your purchase of our software
- Information on training courses and other educational services